The Optimization of Digital Banking Delivery with COBIS Everywhere

By Angie Kilner | 07 04 2021

The COVID-19 pandemic has been a driving force for the financial digitalization of millions globally, resulting in an immense rise or even take-up of digital banking platform usage by financial users. This new trend has a plethora of advantages both for users and financial businesses (FBs), and our COBIS Everywhere solution was specifically designed to empower this transformation- the need for reliable, agile, and secure virtual financial products and services, anytime, and anywhere.

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The Trend Towards a Paperless Banking

By Angie Kilner | 22 03 2021

The digitization of the financial services industry has transformed the way individuals bank. One key trend is paperless banking. Financial technology advancements, such as mobile banking, contactless payments, and digital currencies, are making physical paper superfluous, even for paperwork and money. Some market analysts predict that paper in banking will be “extinct” in the next decade. Below, we analyze the impact of the paperless trend and its benefits.

Since its inception, one of the key characteristics of banking has been the ability to handle large volumes of information recorded on paper, which in the past few decades were necessary. Now, almost all aspects of the management and delivery of products and services can be fully digital. If the financial sector committed to a complete transformation to paperless banking, the face of banking would forever be changed for the better.

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New Expectations for Physical and Virtual Bank Branches

By Angie Kilner | 11 03 2021

 

A key change in 2020 was the way we bank. Due to pandemic and busy work schedules, today’s bank users prefer to solely engage in mobile banking. These new customers now expect a complete digital banking experience at their fingertips, anytime and anywhere. They demand the same security, personalization, technical capabilities, accessibility, and customer service of visiting a branch, but with the reliability and ease of virtual access.

Of course, the brick-and-mortar bank isn’t going anywhere, however, the last year accelerated a trend that was already underway: customer-centric banking for the new, even more digital end user.

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How We Can Do Our Part to Prevent Fraud in Digital Financial Services

By Angie Kilner | 23 09 2020

While stay-at-home orders are being lifted by most governments, the new pandemic environment has forever transformed the world. Social distancing has altered human behavior and norms, and most dramatically our way of living and working. Our hyper-virtual lives have invited a new level cyber risk, especially with the surge of global fraud rates. It is, therefore, the responsibility of both financial service providers and users to build a safer digital banking environment and culture of digital risk safety.

PwC’s 2020 Global Economic Crime and Fraud Survey shows telling stats, with 47% of respondents reporting fraud in the last 24 months; and even more alarming, the months of January to June saw a 70% increases in attacks. PwC explains that increase in fraud has a direct correlation with times of crises and recessions, so it is no surprise we are seeing these numbers during the pandemic. What makes this more serious is that now our society has become dependent on digital ecosystems for everything, one of the most important being the access to digital banking. And unfortunately, PwC says this is one of the most targeted fraud areas.

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